Highly accessible

9/11 Memorial & Museum

Lower Manhattan, New York · Last verified Oct 2026

An underground museum where every public area is wheelchair accessible, with induction loops and captions wherever there is audio and free entry for one care partner.

See tickets for 9/11 Memorial & Museum

The 9/11 Museum is below ground, and the way down is by ramp, elevator or escalator. The single entrance is accessible, and elevators and escalators are provided wherever there are stairs. All public areas, the exhibitions and the Museum Store included, are wheelchair accessible, and manual and electric wheelchairs, mobility scooters and walkers may be used throughout.

From the Concourse Lobby a ramp leads to the overlook just past the Information Desk; the advice is to keep to the right-hand side going down, or to take the lobby elevator to the lower levels. All public restrooms have wheelchair-accessible stalls. Seating is limited: benches are in the Concourse Lobby, on the Ramp, in Memorial Hall and Foundation Hall and inside the exhibitions.

Induction loops are installed wherever there is audio, for hearing aids and cochlear implants with a T-coil. Every media installation with sound has open captions or a transcript. The audio guide includes an audio description tour and an American Sign Language video tour, and devices are lent at the Information Desk. Braille and large-format maps are available on request.

On the Memorial plaza, the bronze parapets around the pools have chamfered corners so that a seated person or a person of short stature has the same view of the voids, and the victims' names are cut through the bronze so they can be read by touch.

What the measurements mean

The main entrance is step-free.

There is an accessible toilet.

Sensory and communication support includes hearing loop, audio guide and captioning.

A companion or carer is admitted free. Assistance animals are welcome. Seating and rest points are available along the route.

What to expect

Manual wheelchairs and wheeled walkers are lent free of charge, first come, first served, for use inside the Museum.
One care partner is admitted free: request the ticket by email from the Access Department after buying your own.
Access-A-Ride drops off at Cortlandt and Greenwich Streets, on the east side of the Memorial Plaza.

Full accessibility profile

Every attribute below is recorded against the same protocol, so figures are comparable between places. Values are marked Measured or Estimate, and the sources are listed above.

Entrance & arrival

Step-free entrance Measured Yes

Elevators & lifts

Elevator (cabin) Measured Yes

Accessible restroom

Accessible restroom Measured Yes

Sensory & communication

Hearing loop Measured Yes

Audio guide Measured Yes

Captioning Measured Yes

Policies & assistance

Companion ticket Measured Yes

Assistance animals Measured Yes

Seating & rest points Measured Yes

Practical tips

Sign language interpretation for tours and programmes is free with two weeks' notice; real-time captioning and verbal description tours need three weeks.
The Museum is kept at 68 to 72°F (20 to 22°C), so a jacket can be useful.
Service animals are welcome at the Memorial and in the Museum.
All visitors and their mobility devices go through security screening.

Practical facilities

Compiled from the venue’s own published accessibility information, not measured by us. Confirm anything critical before you travel.

Wheelchair loan: Free
No booking needed
Standard manual wheelchairs and wheeled walkers are available free of charge, first come, first served, for use in the Museum only; they can be reserved by email by visitors booked on a guided tour.
Disabled admission: No disabled concession published
Companion free
Proof required: Not stated.
Free admission for one accompanying care partner, requested from the Access Department by email after buying the visitor's own ticket.
Accessible toilets: Count not published
No Changing Places facility published
All public restrooms have wheelchair-accessible stalls.
A count is not published.
Assistance you can book: 14 days’ notice
Contact: access@911memorial.org
American Sign Language interpretation for guided tours and programmes needs two weeks' notice; real-time captioning and verbal description tours need three weeks.
Arrival & parking: Drop-off: Access-A-Ride drop-off and pick-up at the intersection of Cortlandt and Greenwich Streets, on the east side of the Memorial Plaza.
Accessible parking: Not published.
The single entrance to the Museum is accessible.

Sources: 9/11 Memorial & Museum: Accessibility (retrieved October 2, 2026)

9/11 Memorial & Museum: common accessibility questions

Is the 9/11 Museum wheelchair accessible?

Yes. The entrance and all public areas are wheelchair accessible, elevators and escalators are provided wherever there are stairs, and all public restrooms have accessible stalls. Manual wheelchairs and wheeled walkers are lent free of charge while available.

Do carers get free entry to the 9/11 Museum?

Yes, one accompanying care partner is admitted free. After buying your own ticket, email the Access Department at access@911memorial.org to request the care partner ticket.

What does the 9/11 Museum offer Deaf and hard of hearing visitors?

Induction loops wherever there is audio, open captions or transcripts for every media installation with sound, and an American Sign Language video tour on the audio guide. Sign language interpretation for guided tours can be requested two weeks ahead.